Which of the following statements is FALSE regarding IT Service Management (ITSM) issue tracking? A. S-GSIB issues use an ITSM SaaS system. B. StellarNet issues are tracked in an ITSM On-Prem system.

The statement describes a split in how different types of issues are reported and tracked within an organization's IT Service Management (ITSM) systems. It claims S-GSIB issues use an ITSM SaaS system, while StellarNet issues are handled by a specific team and tracked in an ITSM On-Prem system.

In many organizations, there is an effort to consolidate IT service management into a single, unified platform for consistency and efficiency. If this organization primarily uses one ITSM system (either SaaS or On-Prem) for all incident tracking, or if the specific system mentioned for StellarNet issues (ITSM On-Prem) is incorrect, then the statement would be false. It is common for such quizzes to test knowledge of the actual systems in use.

Given the options, the statement is likely incorrect because it misrepresents the actual incident tracking system for StellarNet issues, or the organization uses a more unified approach than described.

The correct option is B.

B. False