Analyze the conflict between Sue and her mom regarding household chores, focusing on communication and resolution strategies.

Here are the answers to the questions:

3.1 What is this conflict about?
The conflict is about the children avoiding doing the dishes after supper, and Sue feeling that her mom is unfairly picking on her.

3.2 How did Sue's mom say how she felt and how did Sue respond?

• Sue's mom expressed frustration and annoyance by saying, "How come all of you become so busy when it is time to do the dishes? Every night it is the same."
• Sue responded angrily, stating, "From the minute you get home from work you start picking on me!"

3.3 Suggest what Sue's mom could have said which could have made the conflict better.
Sue's mom could have said, "I feel overwhelmed with the dishes. Could we all work together to get them done?" or "We need to get the dishes done. Who is available to help right now?"

3.4 How could Sue's response have been different?
Sue could have responded calmly by saying, "I understand, Mom. I can help with the dishes now," or "I feel like I'm always asked to do chores. Can we talk about a fair way to share them?"